Unanswered question

I can lift with my hand my newly installed Somfy Rollixo RTS roller garage doors. Is this right?

Should I be able to lift my garage doors from the outside by hand? How far can they be lifted before the mechanism locks and prevents intruders? The alarm was triggered when this happened but I don't feel safe from intruders. Should this be happening?

Phillip K.
Phillip K.

Phillip K.

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