Answered question

My videophone does not work; the screen remains blue.

My videophone does not work; the screen remains blue.

Somfy T.
Somfy T.

Somfy T.

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1
217 / 750
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Team
Somfy T.
Somfy T.

Somfy T.

Level
1
217 / 750
points
Team

Connect your door station to your interior motor using a new cable placed on the ground (without inserting it in the conduit):

  • If the problem has disappeared, please check your cables (section, length, presence of a 230V cable in the same conduit, etc.)
  • If the problem persists, return your product to the after-sales service (the door station and the interior monitor along with its power supply unit).

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