Unanswered question

Issue connecting RTS Smoove 1 to TaHoma

When I log in to somfy-connect.com and try to add a third Somfy Smoove 1 RTS switch, I get an error saying "This operation requires a usb transceiver which is not properly connected to your gateway. Check its connection.". I added the other two switches about a year ago without the need for a USB Transceiver. How can I add the third switch to TaHoma now?

Russell G.
Russell G.

Russell G.

Level
0
13 / 100
points

Answers

Russell G.
Russell G.

Russell G.

Level
0
13 / 100
points

The answer was to just reboot the TaHoma box and try again. Somfy support did this for me (but I coulda done this myself I think) and now it works fine.

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