Unanswered question

How do I install an IntelliTag on a window that opens to the outside and is slightly obstructed by a tree?

I am trying to install an IntelliTag on a window which opens to the outside but only opens 80% (up to 48 cm instead of 60cm). It does not open further due to tree. The installation process does not finish and the error message is shown that calibration needs to be repeated. Is there any way I can install an Intellitag on that window?

Matthias K.
Matthias K.

Matthias K.

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Answers

Somfy T.
Somfy T.

Somfy T.

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Team

Hi Matthias,

The calibration for a swing window requires movement to complete the installation so it would not complete on a window that does not have full range of motion.

It may be possible to install if you select a sliding door or window instead.

Thanks ☺

Somfy Team

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