Unanswered question

Shade only goes down, not up?

Our apartment came with a shade that's twenty feet above the main floor and difficult to access. When we first moved in were able to raise and lower the shade with a Somfy 74300 remote. Now it will only lower the shade. Pressing the up button would cause it to raise a fraction of an inch but no longer even does that. It still works fine going down. Or at least it did. It's now at the farthest down position and won't move at all. I followed all the reset instructions. A red light will come on at the unit above but I can't move the shade. Help!!

Patrick M.
Patrick M.

Patrick M.

Level
0
12 / 100
points

Answers

Patrick M.
Patrick M.

Patrick M.

Level
0
12 / 100
points

Still looking for guidance. Any thoughts?

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