Unanswered question

why isn't my patio awning motor responding to the remote?

I have a patio awning and a somfy remote control with up, my, down and another button plus 4 lights. The motor on the blind is not responding at all to the remote and the blind is stuck open/extended. There may have been a power cut which might have affected the blind. I have replaced the battery in the remote and pressed the reset button on the RVC power supply. I am afraid if there is a strong wind (quite likely with a threat of thunderstorms at the moment), the blind may not close either and will get broken. Please help!
Thank you,

Rosemary

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