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Somfy T.
Somfy T.

Somfy T.

Level
1
156 / 750
points
Team

Hi Jean,

If the canopy is opening and closing it sounds like you may have a sun and/or wind sensor connected to open the canopy when its sunny and close it when it is windy? The issue may be then that either the batteries are low in a connected sun and wind sensor, or that there is a fault with the sensor?

Could you give us some more information about your canopy, if there are any sensors connected, the type of motor driving the motorisation of the canopy and the remote used to control it?

Thanks,

Somfy Team ☺

Somfy T.
Somfy T.

Somfy T.

Level
1
156 / 750
points
Team

Hi Jean,

Can you let us know if you still require assistance?

Thanks,

Somfy Team ☺

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