Welcome!!!


This forum is dedicated to the Somfy community. Here, you will find all the information you need to make the most of your products. If this is not the case, please do not hesitate to ask a question; another user or a Yellow will provide an answer.

Our team is ready to answer your questions from Monday to Friday, 9am. to 5pm.

This user guide is designed to help you familiarise yourself with all the functions provided by this forum!

1. Browse the Somfy self-help forum! 


It is very easy to browse the Somfy forum as all the messages are classified by topic : SMART HOME, SECURITY, AWNINGS … You can access the page corresponding to each topic using the navigation bar. These topics make it easy for you to find the questions and related answers.

 You can also find the FAQs and video FAQs that Somfy has provided.

2. Find an answer to your question


Before asking a question, check that the answer has not already been posted on the website. To do this, use the search engine.

You will thus obtain all the questions and answers relating to your topic.

3. Ask your own question


If you haven’t found the answer you are looking for, feel free to ask your own question: Somfy and the community will be happy to answer! Click on “ASK A QUESTION”

 

Follow the instructions provided by the question wizard!

You will be asked to select a title for your question along with a category. A selection of questions similar to yours will be proposed; if you do not find a suitable answer in this choice, ask your question!

4. Follow the answers provided


You have asked the community your question and you have received some answers. You can now choose the best answer by clicking the “Best answer” button and share it on social media

Your question will then be shown as resolved and the entire community will be able to refer to this discussion.

Have you answered a question? Encourage the author to “Approve” your answer: this will help the community as a whole and you can add a “best answer” to your profile page.

Finally, Somfy proofreads each answer and approves the best solutions.

5. Manage your profile


If you are registered for the forum, you can access your profile page at any time by clicking on your first name / surname.

 

From the profile page, you can change your avatar and presentation while monitoring your statistics: questions asked, answers provided, best answers.

 

6. Participate!


You win points and badges according to your involvement in the life of the forum. As soon as you make a visit, consult answers or ask questions, you obtain points on the website. If you can provide other users with answers, these are also rewarded. Your points and badges are displayed on your profile page as you take action and can be seen by the community as a whole. 

Do not hesitate to ask questions, discuss and vote on the website and become one of our top users!

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